Just about any person working in home shows/direct sales will tell you that phone calls are certainly not the easiest or most enjoyable part of the job, but they are very important - maybe even the most important. As long as you're making those follow-up calls to keep in contact with your customers, you'll be building rapport and establishing future business. It's just the way it works.
I feel like my problem goes above and beyond regular phone phobia. I hate the feel of my silly little smart phone in my hand. I feel like I can't hear people very well, and I'm afraid they can't hear me very well either. I miss the feel of a nice solid house phone (okay, my favorite has actually been a headset, but it was still on a solid house line).
I think back to when my business was at its best, and I remember finally not being 'afraid' of the phone. I was making at least five calls each day, which may not sound like much, but it added up enough for me to have my business be what I considered successful.
Once the baby is on a regular nap schedule (so I'll realistically have more time for my business again), I'm seriously considering investing in a home phone line. Unlike the rest of the world, which seems to be canceling any home phone lines that are left, I want to do it old-skool. Since we've been using our cell phones for so long, I figure I could easily justify the home line as just a business expense.
Until then, I'll keep holding that flat little plastic thing against my ear, and hoping for the best.