17 October 2009

You're Where?

I heard something interesting a couple weeks ago. Did you know that when you place your fast food order at the drive-thru, the person you're talking to may not be in the building you're driving around? True story. I read somewhere (I wish I remember where, now) that some of these are routed as actual 'calls' where people process the orders (and ask you to super-size or add a sundae, of course). Who'd a thunk, eh?

I've worked in various types of call centers more than once. With the right company and decent co-workers, it can be a relatively pleasant job. Usually if it's the sort of job you're good at, you could do it for just about any company. I'm glad to see there are still companies willing to utilize folks in call centers in U.S. places like South Dakota. It's one of those jobs that is admittedly easier to outsource, but outsource doesn't have to mean out of the country. ;)

4 comments:

Hf said...

The mcdonalds by my old house does this! So crazy.

siteseer said...

I've never heard of this. It would be a good job though not to deal with people directly. (does it show that I deal with people in person?) lol

B Boys Mom said...

I hate it when my call goes out of the county and I can't understand them.

Court said...

Bizarre. But are they answering from India?? I loathe not being able to understand the person I'm trying to purchase something from.