Seriously? The tellers at the drive-thru of my credit union keep trying to sell me stuff. Today they wanted to know if I'd thought about refinancing my car, or getting a loan to purchase a new one. Rates start at just 5.49%!
I appreciate the effort. My background was in marketing, so I know it's easier (and more successful) for them to solicit more business from existing customers than it is for them to go out and get new customers. Cross-selling is where it's at!
But when I'm using the drive-thru I'm usually in the middle of a long list of errands. I'm not really receptive to a tiny screen that looks like a security camera flashing me the face of a teller trying to sell me stuff. I'm polite when I say, "No, thank you," but seriously - do you think I'm going to start right in on an application you can send me out through the tube? And how bad would that hold up the drive-thru line we all already wish was speedier?